From Xavier, this one and this one.
From a place called TDA Training, which I hadn't seen before
From Blue Sheepdog, which I also hadn't seen before
Similar from PoliceOne, with more links
Something from James
Managing Contacts(pdf document)
And if you've got a good one, let me know in comments and I'll add it, and put this on the sidebar
2 comments:
http://www.safeism.com/pdfs/SNContacts.pdf
Managing Unknown Contacts was at one time stand alone class as I understand it that is now a part of the larger class known as ECQC. The pseudonym of the teacher is Southnarc. Having been through the class recently I can attest to his solid teaching ability and the excellence of the course itself.
HIGHLY recommended.
THAT'S IT! THAT'S the piece I was thinking of!
Thank you
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