Send a message with their contact form, wait couple of days, send again, still no response. What the hell, guys?
Update: had to call, but got the answer: out of warranty. Dammit.
Added: if anyone's wondering, I'm not annoyed because the lady I spoke with didn't say "It's way out of warranty, but we'll replace it anyway!" or something of the sort; what annoys me is two requests through their web site, two days apart, and the only way I got a response was to call them.