Sunday, January 04, 2009

It appears that if you're looking for a safe, don't buy Cannon

as they seem to have problems with their 'lifetime warranty'.
On the spot...fancy that! It took multiple phone calls and emails to reach someone at Cannon — okay, it's the holiday season, so some slack is due there. When I finally reach someone, I explain that I'd be happy to pay whatever was necessary to get this repaired, plus extra shipping, as not only my guns but year-end financials, business papers, etc., were in the safe.

I was told that Cannon doesn't repair parts. Okay, I say, the leads broke off, and your site says you warranty manufacturing defects for life. Absolutely right, the gentleman said, and we'll send you a new lock.

That seemed easy enough. Will it, I ask, include instructions for resetting the combination? There was a long pause. You can't reset the combination. In fact, he says, you're going to have to hire a locksmith to drill the safe and install the new lock. That's hundreds of dollars, I said. Well, said the nice technician after explaining to me that he had had a bad day, that's just the way it is. My safe is older than 5 years, he explained, and apparently "Lifetime Customer Satisfaction" ends at 5 years. Besides, he says, his safe didn't fail; the lock failed! Kind of a specious argument, if you ask me
Not good. At all. And the followup?
Those rollicking guys at Cannon! They sure know how to throw a good practical least, I think it's a practical joke...

That's the only way to explain the replacement "lock" they sent me

I wonder if Cannon has any idea what they did to themselves with this?

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