Sunday, June 11, 2006

Troubleshooting, the Og way

is detailed here; it's a wonderful method.

And it reminds me of this story an old boss told me, repeated for Og and for Denny, who used to work for IBM:

One day three IBM people rented a car; a salesman, a hardware engineer and a software engineer. About forty miles out of town they had a flat.

The salesman stood looking at the car and said, "We need a new car".

The hardware engineer looked at it and said "Let's start swapping tires until we find which one's the problem".

The software engineer said "Well, let's watch it a while; maybe the problem will fix itself".

And they're still sitting there.

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