Wednesday, December 14, 2016

It's nice when a company takes care of its customers

Hornady, in this case.

Set of 8x57mm dies bought a good twenty years ago.  The decapping rod was damaged a short time ago, entirely my fault(ran it into what turned out to be a Berdan-primed case).  Searched around, couldn't find a replacement like it(smooth rod, newer are threaded).  Contacted them, "Can I get a replacement for this rod, or need to buy a whole new assembly?"

Response: "You have an older die set, we no longer make that rod, I'll send you an assembly that'll fit your die."

I like companies like this.

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