In our current installment of "We're supposed to trust any of these bastards?

About anything?  Why?",
“On page 50 of the attached, it says ‘The AST has five business days to tell a denied individual the reason for their denial. However, the AST Examiners are not performing any appeal work due to the increased volume.’ On page 57, someone wrote this email: ‘We stopped processing front-end [appeals] mail on 11/25/2015.’”
Must be nice to be a federal jackass who can say "Yeah, the law requires, but we don't want to." and get away with it.