brought to mind by some stuff at Doc Grumpy:
Friday evening, about 5:30. Phone rings.
"This is 'X', and I have a printer issue'
Me:What's the problem?*
Describes problem, I do troubleshooting. During which it comes out that it's been acting up 'for a couple of days'. "Yeah, looks like it's dead. I'll make out a trouble ticket. They should get out there Monday; might be Tuesday, but probably Monday."
Budget matters, etc., printers don't get a 'Fix it now' status unless there's some kind of actual emergency.
"But we have 'Y' going on this weekend! It's going to be busy, we need it!"
Me: I'm sorry, we don't make priority 1 tickets for a printer(especially when the damn thing's been 'acting up' for two days and you wait until 1730 on a Friday evening to call).
"Look, we need this running." Definite irritation and "You need to take care of us" in the voice.
This chased 'round for a minute or two, him demanding I send someone out there RIGHT NOW, me pointing out "We don't do that on this kind of problem." Finally,
"I Want This Fixed Tonight."
Me: I want my hair back, but that's not likely to happen either.
Long pause, then 'click' as he hangs up.
I figured I'd be answering some "Why did you do that?" the next week, but never heard a word about it.
*I despise the overuse of 'issue'. If your printer just died, if your monitor just smoked, you don't have a 'issue' you have a damned PROBLEM