when they can't figure out where anything is.
Item ordered. Tracking number inquiry shows in 'New York Sorting Facility'. On January 9.
Yesterday, after no change in ten days, contacted USPS, who searched and said "It's in our New York Sorting Facility".
So I sent a "Why is it still there?" through their contact form.
About three hours later comes knock on the door, and it's the mailman delivering it.
So they can't actually track it, from their own system? Jeez.