tag:blogger.com,1999:blog-8515829.post1551880295689412061..comments2024-03-28T11:07:52.205-07:00Comments on Irons in the Fire: My personal customer service momentFirehandhttp://www.blogger.com/profile/04562365951182027709noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-8515829.post-18288275179971898272012-02-12T14:21:22.967-08:002012-02-12T14:21:22.967-08:00We actually banned the word "issue" in o...We actually banned the word "issue" in our little corner of the world. "Issues are what come out of sick people's bodies; we solve problems."Phelpshttps://www.blogger.com/profile/06270536870200063563noreply@blogger.comtag:blogger.com,1999:blog-8515829.post-91938021570606590052012-02-09T18:29:00.653-08:002012-02-09T18:29:00.653-08:00I got soured on "Ohmygosh we have an ISSUE/PR...I got soured on "Ohmygosh we have an ISSUE/PROBLEM!" a long time ago. Too many times of "We really need this fixed today/tonight/RIGHT NOW!" when, with a little probing, you find out it started crapping up, or flat died, oh, Tuesday or Wednesday. And they waited till Friday evening or- in some really irritating cases- Saturday to bother picking up the damn phone.Firehandhttps://www.blogger.com/profile/04562365951182027709noreply@blogger.comtag:blogger.com,1999:blog-8515829.post-48228462902732734322012-02-09T16:29:19.630-08:002012-02-09T16:29:19.630-08:00My favorite comment to people acting like that is,...My favorite comment to people acting like that is, "Stupidity on your part does not constitute and emergency on mine."<br />Shy IIIShy Wolfhttps://www.blogger.com/profile/12708293970831678927noreply@blogger.comtag:blogger.com,1999:blog-8515829.post-82922502653588176542012-02-09T13:04:17.501-08:002012-02-09T13:04:17.501-08:00I worked with medical equipment manufacturer, and ...I worked with medical equipment manufacturer, and there were actual times the words 'issue', 'problem' and the like had different meanings. One might mean the piece of equipment stopped working and the doctor is pissed, the other might mean that a patient got injured by the equipment and the lawyers and the FDA are on their way.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8515829.post-58480422814054224192012-02-09T10:46:12.048-08:002012-02-09T10:46:12.048-08:00Actually, no further from that agency than normal;...Actually, no further from that agency than normal; I guess the 'Don't wait 'till the weekend starts to call' message got through.<br /><br />Without getting into too much detail, they had other ways of printing stuff for the weekend; just not as convenient as pushing a button on that particular pc. And yeah, there were times a printer really counted as 'need ASAP'; but the rules we were given said 'no'.Firehandhttps://www.blogger.com/profile/04562365951182027709noreply@blogger.comtag:blogger.com,1999:blog-8515829.post-85701157975243924002012-02-09T10:29:50.425-08:002012-02-09T10:29:50.425-08:00Having worked both ends of the tech support call, ...Having worked both ends of the tech support call, I live for stories of user idiocy, but must also say:<br /><br />You will now get a call from this guy at every little hint of trouble, so that he can't be accused of putting things off to the last minute. <br /><br />Also, unless there are other printers he can use, or he can go out and buy a cheap fill-in, I have to question the policy of no priority calls for printers. The rest of the system is useless if you can't distribute the results in the required form.DJMoorehttp://ricketyclick.com/blognoreply@blogger.com