This morning called Customer Service. No problem there: "We'll e-mail you a shipping label within 48 hours, just include a cover letter describing the problem." Ok, fine. But 48 hours? How long does it take to generate a label and e-mail it?
It was also impressed upon me that my mindset has become alien to most. Daughter and I used to argue about '.' in addresses: she says "Everyone calls it a dot", and I say "A dot is something in a drawing: you're writing, that makes it a period or a decimal point." So I give him the address of customer at whatever point net, and he starts to repeat it back as 'whatever p-o-i-n-t net?'
"Uh, no, a point? A period?"
"Oh, whatever DOT net, ok!"