so apparently they're actually paying attention to this kind of mess. The other day I posted on how a writer was screwed around when he was trying to test-drive a Camaro because he really wanted to buy one. Response in the comments is listed as from Adam Denison from GM:
Our response, I thought, was pretty proactive. This is a case of supply and demand because of how much in demand the Camaro is right now. Granted, it could've been handled better (hindsight is always 20/20, right?), but we're trying to correct the situation. Vijay and I have been in touch and we'll follow up with him when he gets back from vacation.
Mr. Denison, 'could've been handled better' is an understatement. Supply and demand problems mean telling the guy "Sir, we are flat sold out of them right now, we can notify you as soon as we have one you can drive" instead of either ignoring him, saying "We don't got one" and dropping him, or trying to push him to buy sight unseen. Or setting him up for a test drive and then him finding out A: it isn't the kind he wanted to drive and B: "Oh, you're not allowed to actually test drive it!" THAT was flat idiotic, and crap like that is why so many people hate looking at cars at all; and right now you can't afford to treat customers that way.